Just a note to again thank you for all of your input regarding my
questions about ReSound. This forum has been fantastic in helping to make
my decision whether or not to take the big plunge and add it to my line of
hearing aids.
Just a summary of my decision. Your replies indicated the customer
service area was lacking and needed some major reconstruction.
Incidentally, I understand those of you who carry ReSound are, as we
speak, getting a letter telling about what they are doing about this
problem. At least they acknowledge it and are addressing the situation.
The product review for the most part was 4 stars (out of 5). That's a
good thing as far as hearing aids in general goes.
The company seems to be stable, stock is rising, and respected among the
industry. One of the convincing words of wisdom the sales rep had to say
was, "the other companies compare their product to ReSound." Gee, that
says something. I would agree, I have heard allot of companies use this
comparison, including 3M, which I have had wonderful results with. The
rep was kind to me (she didn't insult me anyway), and she sounds like she
beleives in the company.
So...This is it. I look forward to fitting my first ReSound. Thank you
all, again and again. I know where to go for questions.
Dale Woodard
