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Hearing Aid Dispensing Question?

George Cire gcire at icsi.net
Mon Feb 12 21:26:21 EST 1996

Lately I have been thinking about the many patients that I have come 
across with hearing aids that are six, seven, eight and sometimes ten 
years old that are still being used?  Just today a lady came in with a 
hearing aid that I had repaired for her five years ago (She bought in in 
Montana).  At that time, the aid was five years old and the manufactuer 
was going to charge more that the standard flat rate charge and provide a 
90 day warranty.  We chose to use a "All-Make" lab and charge the regular 
rate. She disappeared until today when she needed a Re-tube and an Ear 
Hook replaced.  She desprately need a new earmold and an New Hearing 
Aid!! which we discussed.  She told me that they were just too expensive 
and that she would "Ride it till it died"  with no interest in even a new 
earmold?  When I tried to sell her on the improvments of the newer 
technology she just laughed and said, "Just Fix This One!"

I would be interested in some discussion on the newsgroup about this 
topic, as I see several different ways to react.  Some of my questions 
center around what dispensers tell patients about the "Life" of 
programables and CIC's where the patient may be paying in excess of $3000 
for a binaural fitting.  I know I tell patients up front what the 
national averages are and sometimes that "Kills the Sale"

Hope someone has some comment and THANKS>

George Cire, FAAA
Victoria Regional Hearing Cneter
Victoria, TX

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