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Hearing Aid Dispensing Question?

HearWHAC HearWHAC at netins.net
Thu Feb 22 22:59:23 EST 1996

In article <4gigjb$d7h at newsbf02.news.aol.com>, suterak at aol.com says...

>The cost of the new casing would have been expensive, and a lab
>would have used an older casing.

Oticon has been very generous with me regarding giving me "new" parts to 
make office repairs of their hearing aids. The key word here is "new."

>Oticon, however,
>would probably look at that and not repaired it.

If I have a complaint about Oticon repairing old hearing aids, it would be 
that they repair old hearing aids inexpensively. Recently they repaired one 
of my patients very old E-28P hearing aid charging him only $125 for the 
repair. He mailed it to them direct.

>As far as Oticons published reports, did the reports
>indicate how far out of spec they were? or did they just indicate
>different parts?  That becomes the ethical question.  If the specs have
>changed outside the manufacturers window, then there is an ethical issue. 
>The patients needs have not been met.

Oticon has printed pictures of two of the same model hearing aids opened up 
to reveal one with the proper circuit made by Oticon and the second picture 
showing how an All Makes Repair Lab has substituted a completely different 
hearing aid inside the case! In other words, the AMR lab has just opened up 
the Oticon hearing aid, removed the entire guts and replaced it with 
something taken from another manufacturer. Is this ethical? And yes, it does 
happen! Those repair techs at the AMR labs are usually paid on a commission 
basis and they can make big bucks by doing this.

>As far as the all make labs asking
>for "old junker aids" I haven’t seen them ask that.

We usually get an insert from Starkey and the others with the monthly 
statements telling us how much they will pay for different used hearing 

>I would doubt the
>labs would use old junker parts unless they met the specs of the needed

All I ask is they put it in writing!

Paul Woodard
Des Moines Iowa USA

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