In article <rhughes.40.0 at ucsd.edu> rhughes at ucsd.edu (Richard J. Hughes) writes:
>Has anyone else been having trouble ordering the Entrez CD-ROM from the US
>Government Printing Office? I have had plenty of difficulty.
>I initially faxed an order, waited, received no response and faxed a
>query. Still no reponse. Thanks to help from the Net, I managed to locate
>their voice telephone number. I had in fact sent the faxes to the correct
>telephone number but they had been ignored because they didn't include a
>check (?...but that's what they said). I wonder why they even have a FAX
>When you call the Gov't Printing Office, you are put on hold for a long
>time. When someone finally answers, the audio is so faint as to be almost
>indiscernable (maybe 5 dB above background). I and one of our secretaries
>have called them on four separate occasions and have made very little
>headway. The audio always borders on the inaudible and whoever you speak to
>passes the buck (and you) to someone else. You can just tell that they
>aren't interested in selling you this CD-ROM.
>Turns out that they won't send out the goods without prepayment. UCSD
>P.O.'s aren't good enough. But UCSD can't generate a P.O. number without an
>invoice. The Gov't printing office doesn't want to send invoices without
>the goods. Catch 22.
>It ticks me off that I'm paying taxes to support these bozos in a job
>that they don't give a damn about.
It turns out that the staff at NCBI are totally unlike those at the GPO. I
received an e-mail response to the above net message from Dennis at NCBI the
same day. Next morning, Rose Marie called and this morning I received a
Fed Ex package containing a copy of Entrez. Wow! Thanks guys.
The folks who work at NCBI are clearly a different breed than those who work
at GPO. I should have known that already, I guess. Greg Schuler
promptly sent me a copy of the manual for his fantastic MACAW program. All
I had to do was ask.
Richard J. Hughes