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The Entrez CD-ROM and the Government Printing Office (US)

Richard J. Hughes rhughes at ucsd.edu
Sat Apr 3 01:56:44 EST 1993

In article <1993Apr2.224449.15497 at ncsu.edu> samodena at csemail.cropsci.ncsu.edu (S. A. Modena) writes:

>Please post the GPO phone number: I want to take a crack at that system.

Their voice phone number is (202) 783-3238, although this might not do you a 
whole lot of good.  This is what our secretary had to say:

-----------------------------Forwarded ----------------------------------
From: Andrina Marshall
Date: 3/29/93 4:45PM
To: Richard Hughes
Receipt Requested
Subject: Superintendent of Documents Fiasco
          Per your request please find below a brief description of
          this morning's events regarding my interaction with the
          vendor - Superintendent of Documents.

          I phoned the Superintendent of Documents this morning
          starting at 8AM, and after 5 or 6 attempts of busy signals
          finally got through and spoke to a TECHNICIAN.  After
          explaining to the TECHNICIAN that I spoke to a woman in the
          ORDERS DEPT. on March 18th asking her to send us an invoice
          for the subscription to Entry on CD-ROM because the
          university will not issue a check without an invoice, this
          TECHNICIAN said I should speak to the ORDERS DEPT. again.

          After being transferred to the ORDERS DEPT., I repeated the
          information adding that the woman said she would send out
          the invoice that day.  The ORDERS DEPT. representative then
          stated I should speak to CUSTOMER SERVICE.

          After being transferred to CUSTOMER SERVICE, I repeated the
          information and was told I should speak to the INVOICING

          After being transferred to the INVOICING DEPT, I repeated
          the information and was told I should speak to a TECHNICIAN.

          I was then transferred back to the original gentleman I
          spoke with to begin with - the TECHNICIAN, and was told the
          invoice had PROBABLY been processed in their system but
          could take up to 3 or 4 weeks.  I stated that NOONE told
          this to me on March 18th, and that in fact the woman in the
          ORDERS DEPT. stated she would get the invoice out to me that
          day.  Last, I requested an invoice to be faxed, but was told
          "they don't do that anymore".

          I hope this helps.  GOOD LUCK.

Yes, you will need it.


|  Dr. Richard J. Hughes                               rhughes at ucsd.edu  |
|  Department of Pharmacology                              <<KM6ED>>     |
|  University of California at San Diego              Tel (619) 534-2298 |
|  La Jolla,  CA 92093-0636                           FAX (619) 534-7461 |

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