Dear Netters :
After almost a year of trying to get the Fotodyne Gene Sprinter
system to work up to specs, we have concluded that this particular
item does not work well in our hands. (The problems have included
power supply problems, hard to read bands, and gel pouring problems.)
Fotodyne is continuing to make it very hard to return to them ; the
latest word is that they will take it back but will charge a 50% (!)
re-stocking fee, and even then will only give us credit towards future
purchases. Note that the Gene Sprinter system sells for $10,000.
My questions :
1) Has anyone else had a history of problems with the Gene Sprinter ?
2) Has anyone else tried to return it, and if so, with what results ?
3) Is there anyone who is happy with the Gene Sprinter, and would like
to buy a barely used one ? I would prefer to sell it to someone who
is happy with the system, rather than continue to deal with a very
uncooperative company !
All advice appreciated,
Lawrence Livermore National Lab.
Livermore, CA 94550